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Editorial enquiries
When a query concerns the content of this website — the accuracy of a review, the fairness of a rating, or the detail of a bonus description — the editorial team is the right contact. These are the questions we can act on, because they relate to what we publish rather than to your player account.
Account access, deposit failures, withdrawal delays and verification requests sit with the operator's own support team. Those matters involve personal data and financial records that we never see, and the operator alone holds the authority to resolve them. Sending those to us adds a step; directing them to the casino's help desk gets them to the people who can actually change the outcome.
Corrections and outdated details
Casino terms shift frequently — wagering requirements, game libraries and bonus conditions all get revised. If a page here no longer matches what the operator currently advertises, that counts as a correction and we want to know. Please include what the page says and what you believe the current position to be, and the team will verify the claim against the operator's published terms before amending anything.
In practice, this means a correction is not applied on the spot. The editorial process checks each report against the operator's own statements, so an update can take as long as necessary to confirm. A report that arrives with the relevant page named and the discrepancy spelled out will always be handled faster than a vague note.
What we cannot take on
Beyond account issues, several query types fall outside editorial reach. Disputes over individual bets, requests for personal gambling advice, and questions about how a specific game performs are all matters for the operator or the game provider. The editorial team can explain how a bonus is structured, but it cannot intervene in a payout that is already in progress.
For responsible-gambling concerns — self-exclusion requests, deposit limits or time-out periods — the operator's support desk is the only route that has the tools to act. Editorial staff can point to the relevant page, but they cannot set a limit or trigger an exclusion on your behalf.
- Content accuracy: send to editorial
- Account and payment problems: send to the operator
- Self-exclusion and limits: send to the operator
- Disputes over game results: send to the operator or provider
Keeping the record straight
Where the site mentions Mr fortune, the editorial team works from published terms and live testing rather than from promotional material. That distinction matters when a bonus looks better in an advert than it does in the fine print. If a page appears to repeat an outdated claim, flagging it here is the direct way to get it checked.
All correspondence is treated as a report to be verified, not as a statement to be published. Personal details sent with a query are used only to respond, and are not shared with the operator unless you ask us to pass a message along.